Sorry to say, but the Smart Stop storage units at 590 E. Silverado Ranch Road suck.
We were all set to move when Jedi Joy went to sign the contract. First thing she thought was odd was that she required her to purchase a $20 lock. The lock was worth about $2. She did not give Jedi Joy the option to leave and bring back another lock.
The contract states that Smart Stop can increase our rates every 6 months. That made Jedi joy feel uneasy. The unit was on the second floor. There was no air conditioning. They had a swamp cooler.
The elevator did not work. You could not hold the door open, even if you needed to load it for moving in. The lady showing the units said the elevator breaks down for says at a time. We pay our movers buy the hour. If they have to wait for an elevator or take the stairs then that adds cost to the move.
Finally, the woman handling the unit was very nice but super pushy. She called at least three times to confirm the appointment the day before. She was extremely aggressive. That made Jedi Joy uneasy going to the unit. The person is obviously on commission sales.
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