The Jedi vs. AirBNB Trust & Safety
Jay Heard hired a gunman (who wore a fake badge) to evict the Jedi at gunpoint.
Here are the details of the case. If you or your law firm are interested, please contact the Jedi at joylightowler@icloud.com.
ABSTRACT:
My husband was injured when AirBNB illegally evicted us after 60 days. AirBNB admitted fault and refunded our money for the portion that we did not stay. However, they will not address the fact that the AirBNB Host broke into our apartment and forced us to leave early. We were forced to move to an unsafe environment where my husband was attacked. If AirBNB had not evicted us early (and illegally), we would have never would have been in this place. They refunded our money, however, they will not pay for our $1,250 worth of medical damages. The details of the case can be found here: https://www.jedirich.com/class-action-lawsuit.html
Jedi Joy & Jedi Rich play music in their Upper East Side apartment in Manhattan, NYC.
The Jedi are social media content creators who travel the world. We have done this for over 10 years. We do not need credit. We do not want credit. Therefore, the places we stay are no frills, but they serve our needs. We have never had a problem living in weekly stay apartments or short term housing until we used AirBNBs "long-term stay program" in October of 2020. You can find the Jedi on Twitter, YouTube and on JediRich.com to verify. We video-document everything from brushing our teeth to getting illegally evicted by a gunman.
On March 25th, 2021 at approximately 11:30 pm, a man broke into our apartment wearing a bullet proof vest, a fake badge and carrying a gun. He forced us to leave our home. He identified himself only as "Tony from AirBNB security”. We told "Tony" cannot be evicted because we had been staying here longer than 28 days. Anyways, we were paid through April 13th, 2021. That did not matter to Tony. He was following orders from Jay Heard, our AirBNB Host who had extend our stay 3 times. Tony was not going to listen to reason, AirBNB's policies or the law. According to AirBNB's Terms & Conditions, they must go through an eviction process if a guest has stayed longer than 28 days. However, this is Las Vegas. Jay Heard thought he could take the law into his own hands. He hired a gunman to forcibly evict us from our home midnight on March 26th, 2021 on my husband's 53rd birthday. We were planning to stay in Las Vegas to watch the March Madness games. We were moving to New York City on April 14th, 2021. We had paid through April 13th 2021. When we Tony asked why he felt he had the right to force us to leave, he said "the owner said there was guest staying with me who was not allowed on the AirBNB system." Thats a violation AirBNB's Privacy Policies.
The "guest" was my husband. AirBNB was aware that my husband was living with me because my husband had been paying the rent for nearly 3 months. It's his name on the credit cad. We had lived there for over 2 months without a single complaint.
We know that is a violation of AirBNB's own policies to "divulge a reason why a guest or a host has been banned". We know this is because when we asked AirBNB the same question, they denied giving us an answer citing privacy polices. AirBNB said "it is against company policy" to release private information as to why a guest or host was banned. Including telling the guest and host the guest or host was banned.
They gave Jay Heard this information to exclude AirBNB of any liability. That email was enough to scare Jay Heard into taking the law into his own hands. Paraphrasing AirBNB's Trust & Safety Department, they wrote "Joy Lightowler has a guest staying in your unit who has been banned from the AirBNB system. Let them stay at your own risk". That was enough for Jay Heard to set a ball in motion that resulted in my husband getting injured and nearly killed.
Everything is documented. Stewyn B. from AirBNB's Trust & Safety Department, violated AirBNB's own privacy policy. Stewyn is the person who wrote to the AirBNB Host Jay Heard (in an email) the reason that I was banned. The reason was because my husband is banned. Stewyn B. would not even tell me the reason but he told Jay Heard in an email. That was the privileged information that Jay Heard, the AirBNB Host, needed to set a near catastrophe in motion.
Later that night, Jay Heard hired an armed gunman, wearing a bullet proof vest and a fake badge, to break into our apartment. We had been living there for almost 3 months. In fact, we were paid through April 13th, 2021. That did not matter to the gunman. He would only take orders from Jay Heard. Jay Heard is a manager at Walmart in Las Vegas.
On March 25th, 2021 at approximately 11:30 pm, a man broke into our apartment wearing a bullet proof vest, a fake badge and carrying a gun. He forced us to leave our home. He identified himself only as "Tony from AirBNB security”. We told "Tony" cannot be evicted because we had been staying here longer than 28 days. Anyways, we were paid through April 13th, 2021. That did not matter to Tony. He was following orders from Jay Heard, our AirBNB Host who had extend our stay 3 times. Tony was not going to listen to reason, AirBNB's policies or the law. According to AirBNB's Terms & Conditions, they must go through an eviction process if a guest has stayed longer than 28 days. However, this is Las Vegas. Jay Heard thought he could take the law into his own hands. He hired a gunman to forcibly evict us from our home midnight on March 26th, 2021 on my husband's 53rd birthday. We were planning to stay in Las Vegas to watch the March Madness games. We were moving to New York City on April 14th, 2021. We had paid through April 13th 2021. When we Tony asked why he felt he had the right to force us to leave, he said "the owner said there was guest staying with me who was not allowed on the AirBNB system." Thats a violation AirBNB's Privacy Policies.
The "guest" was my husband. AirBNB was aware that my husband was living with me because my husband had been paying the rent for nearly 3 months. It's his name on the credit cad. We had lived there for over 2 months without a single complaint.
We know that is a violation of AirBNB's own policies to "divulge a reason why a guest or a host has been banned". We know this is because when we asked AirBNB the same question, they denied giving us an answer citing privacy polices. AirBNB said "it is against company policy" to release private information as to why a guest or host was banned. Including telling the guest and host the guest or host was banned.
They gave Jay Heard this information to exclude AirBNB of any liability. That email was enough to scare Jay Heard into taking the law into his own hands. Paraphrasing AirBNB's Trust & Safety Department, they wrote "Joy Lightowler has a guest staying in your unit who has been banned from the AirBNB system. Let them stay at your own risk". That was enough for Jay Heard to set a ball in motion that resulted in my husband getting injured and nearly killed.
Everything is documented. Stewyn B. from AirBNB's Trust & Safety Department, violated AirBNB's own privacy policy. Stewyn is the person who wrote to the AirBNB Host Jay Heard (in an email) the reason that I was banned. The reason was because my husband is banned. Stewyn B. would not even tell me the reason but he told Jay Heard in an email. That was the privileged information that Jay Heard, the AirBNB Host, needed to set a near catastrophe in motion.
Later that night, Jay Heard hired an armed gunman, wearing a bullet proof vest and a fake badge, to break into our apartment. We had been living there for almost 3 months. In fact, we were paid through April 13th, 2021. That did not matter to the gunman. He would only take orders from Jay Heard. Jay Heard is a manager at Walmart in Las Vegas.
Here is a clip from the video showing what happened after Jay Heard had Tony break into our apartment:
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We are not lawyers, we are starving artists. We pay in cash. And we never leave debts. But we feel that AirBNB was negligent. AirBNB gave our AirBNB Host, Jay Heard, privileged information. We know this violates their policies because when we asked them to do the same, they denied our request quoting "privacy policies." This private information was the fuel that caused Jay Heard, the AirBNB host, to hire a gunman to remove the Jedi from their home where they had been living for over 60 days.
None of this would have happened if AirBNB took the time to hear both sides of a story. That is why we feel there should be a class action suit. Their whole business model is illegal. They rent units longer than 28 days. That classifies those guest as legal tenants in almost every State in America. Fine. Cool. But now people can legal rent a house, apartment or condominium with no credit check and no background check. All they need is a credit card. And they don't even need an ID, although AirBNB highly encourages you to verify your account with an ID.
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Can you imagine if I was criminal? Or, can you imagine if I was serial killer? Or, can you imagine if a condominium home owners association requires background checks so they don't have criminals and serial killers living their building? AirBNB side steps every COA & HOA building bylaws in America (and probably the world) when they allow guests to live in other communities. How can AirBNB rent a unit in a building to someone for over 28 days without letting the HOAs and COAs know who is in living their building?
Back to the story...
The only place available we could find at midnight last-minute was a place called the Harbor Island Suites. It was March Madness And it was a Friday. And we need a kitchen because we cook a very restrictive diet. Health is what our social media channel is all about. Always, that's why hotels are usually out of the question for us. And that's why we liked AirBNB. But the only place we could find was a place so bad that I pulled out my video camera to record where we were staying. I thought this could be useful evidence. But when the neighbors saw me recording a fight, the fight started coming towards us. That's when the locals stormed our unit, broke our windows and committed felony assault on my husband. My husband was beaten so badly that he needed 8 staples in his head & arms. The police officer said I was lucky. Normally in those situations, someone has a knife. Can you imagine if he had been stabbed? Or if one of the attackers had a gun?
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The only reason we were staying at this place (the Harbor Island Suites) was because AirBNB gave Jay Heard private information. That information upset Jay Heard. But that information was wrong. You will have to go way back to when AirBNB to get the facts from when we lived in Panama.
But the ball was already in motion. Jay Heard had illegally evicted us (with a gunman) and we were forced to find last-minute accommodations on a Friday night in Las Vegas at midnight during March Madness 2021. |
AirBNB admitted their host was wrong and refunded our $850, even though their policy says “no refunds”. However, the reason why I’m contacting you is because AirBNB refuses to pay my husband's $1250 in medical expenses.
Here is the video showing the attack. |
If you are interested, please contact the Jedi by filling out the form below: